Privacy policy

What we collect

Only what you type into the forms on this site: your name, your email address, your WhatsApp number if you give one, and your message. We also receive whatever you attach to an email or send us on WhatsApp.

We do not ask for payment details, we do not create accounts, and we do not buy or enrich your data from third parties.

Where it goes

Two things happen when you press the button, and it is worth being exact about both.

First, we file a copy. Everything you typed is sent to our own server and stored in our own database, so your enquiry exists even if the WhatsApp message is never sent. That copy is what we work from when we quote you.

Then the message is prepared for you. The page composes a WhatsApp message or an email containing the same details and hands it to that app, and you press send there. We cannot send it on your behalf and we do not try.

The stored copy holds your name, email address, WhatsApp number if you give one, company, market, estimated quantity, the styles you shortlisted, whether you asked for private label, the style page you arrived from, your message, and the page you sent it from. For our own records it also holds the page that referred you here, your browser’s user-agent string, the country your connection came from, and a copy of what you submitted. It does not hold your IP address. We have no advertising profile of you and no account of any kind is created.

The referring page, the user-agent string and the country are technical records kept so that a sudden run of enquiries can be traced back to whatever produced it — a campaign that worked, or a form being abused. They are not used to profile you and they are deleted with the enquiry.

Who else sees it

• WhatsApp (Meta) — if you use the WhatsApp button, your message and number travel through WhatsApp and are subject to its own terms and privacy policy.
• Our email provider — if you choose email, the message is delivered to and stored by our email provider.
• Meta Platforms — only if advertising measurement is switched on; see the next section.

We do not sell, rent or trade your information to anyone.

Cookies and measurement

This site sets no cookies of its own and runs no analytics. Your visit is recorded only in our web host’s standard server logs — and, if you submit a form, in the enquiries database described above.

How long we keep it

The enquiry copy we hold, and any correspondence that follows from it, are kept for as long as they are useful for quoting, producing and supporting an order, and for as long afterwards as accounting and export records require. Ask us to delete it and we will, unless we are obliged to retain it.

Your rights

You can ask what we hold about you, ask for a copy, ask us to correct it, ask us to delete it, or ask us to stop contacting you. Write to [email protected] or message +86 198 7584 1673. If you are in the EU or the UK you also have the right to complain to your national data protection authority.

Business data only

This is a business-to-business site. We expect the information you send to be your business contact details. If you send us anything else about a third party, you are responsible for having the right to share it.

Changes

If this policy changes we will update the date at the top of this page. Questions about it are welcome at the address above.